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Every year as we reach our busy season and we are running a lot more projects, the opportunity presents itself to make mistakes and incur damages. We also have many new employees who are not seasoned in our systems. In addition to preventing unnecessary costs and damages, it is important to remember that we work in and at the Customer’s Castle, and so, we should treat it as such. Now that we have plenty of work and are in a position to make money, we need to make sure that we, as a group, do not make careless mistakes that cost us and dig into our profits.

Below are some areas where common costly mistakes occur:

Interior
  • Hardwood floors
    •  scratches
    • floors that were taped during papering of the floors
  • Paint drips on blinds
  • Corian countertops
  • Dining room tables
  • Paint on rugs
  • Broken or missing light covers
  • Halogen lights
  • Venetian blinds
  • Window treatments
  • Pulling out the refrigerator in the kitchen
    • damaging the water line
    • cracking the tiles
    • scratching the floor
Exterior
  • Gutters
  • Downspouts not reattached at the end of the day (heavy rain/water in the basement)
  • Aluminum siding
  • Window screens
  • Landscaping (Tip-Toe Through the Tulips)
  • Exterior light fixtures
  • Overspray on furniture and grills
  • Roof damages
  • Flagstone patios
  • Decks
  • Broken or damaged patio pavements not brought to the customer’s attention prior to job start

Be sure to watch out for these areas. Being mindful of your surroundings and caring for your Customer’s Castle can easily keep mistakes, damages, and costs to a minimum.

All the best,

Conal Mulreany

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