Equipping Leaders to Support Their Teams with Rob Vallentine, A National Mental Health Trainer

Episode 260 of Out of the Hourglass shares how equipping managers with mental health response skills can transform workplace culture, improve retention, and help leaders connect with their teams before problems escalate.

When Rob Vallentine took the stage at our Grand Summit conference in Seattle his past November, something shifted in the room. His presentation on mental health wasn’t just informative – it was personal, powerful, and deeply practical. Months later, attendees are still reaching out to share how his message impacted them. That response told us everything we needed to know: this conversation matters, and it’s one the trades industry needs to keep having.

That’s why we brought Rob back for this episode of Out of the Hourglass and why we’re offering a Mental Health First Aid certification workshop for Nolan clients this March.

[Watch the full episode here on Youtube]

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The Reality We’re Facing

If you run a trades business, you know the physical demands your team faces every day. You’ve invested in safety protocols, proper equipment, and training to prevent injuries. But what about the mental and emotional challenges your people are navigating? The chronic pain from years of physical work. The stress of providing for families. The anxiety that comes with job uncertainty. The substance use that often masks deeper struggles.

These issues don’t stay at home, they show up on the job site, in productivity, in turnover, and in workplace culture. And yet, most business leaders have never been equipped with tools to recognize or respond to mental health challenges the way they would a physical injury.

Connect Before you Correct

During our conversation, Rob shared a principle that every leader needs to hear: connect before you correct. When an employee’s performance drops or behavior changes, our instinct is often to address the problem directly. But what if that performance issue is actually a symptom of something deeper? What if that team member is struggling with anxiety, depression, or a crisis at home?

Rob’s Mental Health First Aid training teaches leaders how to notice warning signs, approach conversations with empathy, and provide support without needing to be a therapist. Just like CPR prepares you to help during a physical emergency, Mental Health First Aid prepares you to support someone experiencing a mental health challenge until professional help is available.

The Business Case

This isn’t just about compassion, though that matters. It’s about building sustainable businesses. Rob shared examples from his work with over 1,000 people across 45+ organizations, including construction companies, where small investments in mental health training delivered significant returns through improved retention and stronger culture.

When employees feel seen, supported, and safe to be human, they stay. When leaders know how to have difficult conversations with confidence rather than fear, problems get addressed before they escalate. Teams that understand that mental health matters as much as physical safety see a decrease in stigma and increase in those seeking help.

What Mental Health First Aid Looks Like

The certification workshop Rob is facilitating in March teaches a practical 5-step action plan and participants learn how to:

Recognize warning signs and risk factors for mental health and substance use challenges
Approach someone who may be struggling
Listen non-judgmentally and provide reassurance
Encourage appropriate professional help
Follow up and offer continued support

This isn’t about forcing people to share their personal struggles or turning managers into counselors. It’s about equipping leaders with the confidence to respond when they notice something is off and the knowledge to connect people with the right resources.

Who this Training is For

This certification is designed for owners, managers, and anyone in a position who leads or influences others. Whether you’re running a 5-person crew or a 50-person operation, these skills matter. Rob shared a powerful example from his training work: during one exercise, participants realize just how widespread personal struggles are. Almost everyone in the room has been touched by mental health challenges, either personally or through someone they care about.

The question isn’t whether your team is dealing with mental health issues. The question is whether you’re prepared to support them when they are.

Summit Members: Join us in March

Our Mental Health First Aid certification workshop takes place over two virtual sessions in March, with required pre-work completed in advance. Rob Vallentine will guide participants through evidence-based training that’s already helped thousands of leaders respond with confidence and compassion.

If you’ve been waiting for a sign to prioritize mental health in your business, this is it. The cost of ignoring these challenges is too high. The return on investing in your people’s wellbeing is too significant.

Listen to the full conversation with Rob on Out of the Hourglass, and check out your Summit Weekly or Summit Connect Events to register for the March 11th & 13th workshop. It’s time to build workplaces where people don’t just survive, they thrive.

[Watch the full episode on YouTube]

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Mental Health First Aid Belongs in Every Trades Business